1.How to charge the battery pack?
Always run the battery pack between 30 to 90% charge to increase the life cycle of the
battery pack. This is our engineering team recommendation for our customers.
2.What cautions needs to be taken while plugging the battery pack to the wall board?
Always turn OFF the wall switch and plug the battery cord. This will ensure smooth flow of
current and no sudden spikes in the current flow.
3.Can I increase my vehicle mileage range?
YES, absolutely. We customize the vehicle according to your mileage requirements.
4.What is the warranty period of battery pack?
We use the safest battery chemistry pack, which is LFP battery pack and it can offer more
than 2000 life cycles and will provide 5 years of battery life warranty.
5.What is the warranty on powertrain components like Motor, Motor controller, Charger
and DC-DC converter?
We provide complete 1.5 years warranty on all of our Powertrain components.
6.Can I charge the LFP battery pack using the Li-ion battery charger?
NO, this will create the voltage cutoff differences and there is a chance of overflow of
battery capacity. Never interchange the battery charges from one chemistry with another chemistry pack.
7.Is it OK to keep the vehicle ON and charge battery pack?
Not recommended. Always turn OFF the MCB switch in the vehicle and charge the on-board
battery pack.
8.Is it OK to get the third-party battery pack, after its life time gets over?
Not recommended. Always use the DeccanR provided battery pack for your efficient and
smooth rides. They are both affordable and safe. This is because, there are numerous fake battery cells out in
the market and using the bad and refurbished cells not only hinder the mileage but also creates unnecessary heat
in the system and thus leads to the fire failures.
9.Will this be OK to service the Battery pack at third party vendor?
NO, this will void the company warranty on the product. If any issue comes up, please call
our number +91 9441953156 and we will resolve the issue as soon as possible.
10.What is the best way to drive the vehicle for longer battery life?
In order to get the maximum battery life, always use slow and steady methods. i.e., riding
with Mode-1 or Mode-2 in the slow speed range, when possible. Further, using the slow speed charger to charge
battery pack and maintaining the vehicle in dry and cool conditions.